Frequently Asked Questions

Orders are processed within 1–2 business days. Delivery across the USA typically takes 7–12 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Yes! We offer free shipping on all USA orders over $49. Orders under $49 ship at a flat standard rate shown at checkout.

Once your order ships, we'll email you a tracking link. You can also track anytime on our Track Your Order page using your order number and email address.

Currently we ship within the United States only, so we can keep delivery fast and reliable. We're working on expanding — join our newsletter to be the first to know.

We offer a 30-day money-back guarantee. If you or your pet aren't happy with your order, contact us within 30 days of delivery and we'll arrange a refund or replacement. Items should be unused and in original condition. Full details on our Returns & Refunds page.

Simply email us at contact@pawvoria.com with your order number and the reason for the return. Our team will reply within 24 hours with easy step-by-step instructions.

Once your return is approved, refunds are issued to your original payment method within 3–5 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Every wearable product (like our anxiety jackets) includes a detailed size chart on the product page. Measure your dog's chest girth and neck, then compare with the chart. If your dog is between sizes, we recommend sizing up. Still unsure? Email us your dog's measurements and breed — we're happy to recommend the best fit.

Absolutely. Every product in our collection is hand-picked with pet comfort and safety as the top priority — soft, breathable materials, secure closures, and designs that reduce stress rather than add to it. Always supervise your pet when introducing any new product.

Most of our fabric products are machine or hand washable in cold water on a gentle cycle. Air dry for best results. Specific care instructions are listed on each product page.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through Shopify's SSL-encrypted secure checkout — we never see or store your card details.

We process orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to change or cancel it before it ships. Email contact@pawvoria.com with "URGENT" and your order number in the subject line.

We're sorry about that! Email us a photo of the item and your order number within 7 days of delivery, and we'll send a free replacement or full refund — no need to return the damaged item in most cases.

Email us anytime at contact@pawvoria.com or use our Contact Us page. We typically reply within 24 hours, 7 days a week.