Refund policy

RETURN & REFUND POLICY

Zynorva Solutions LLC operates PawVoria, and we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at contact@pawvoria.com.

Please contact contact@pawvoria.com to obtain the correct return address before sending any items back. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at contact@pawvoria.com and include clear photos of the product and packaging. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Sale or clearance items

  • Personalized or custom-made products

  • Perishable goods

  • Products that have been used, worn, or damaged after delivery

If you have any questions regarding your item’s eligibility for return, please contact us before initiating a return.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The product must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@pawvoria.com.

Contact Information

Business Name: Zynorva Solutions LLC
Brand Name: PawVoria

Email: contact@pawvoria.com
Website: www.pawvoria.com